Quality, Governance & Accreditation
Confidence Through Quality, Compliance
EMP Onsite: Work Strong, Work Safe
At EMP Onsite, quality isn't a checkbox, it's the foundation of every program we deliver. Our governance systems, certifications, and audit processes ensure every service is safe, compliant, and consistently high performing.
EMP's clinical, operational, and digital frameworks align with ISO, Australian, and international best practice standards, giving clients full confidence that data, people, and outcomes are governed to the highest level.
Quality Management Framwork
EMP Onsite maintains a robust Quality Management System (QMS) that governs service design, delivery, and improvement across all national operations.
This framework ensures:
- Consistent clinical and operational standards across every site and client.
- Continuous improvement through performance reviews and audit cycles.
- Evidence based practice supported by current research and data insights.
- Structured escalation and feedback processes for transparency and responsiveness.
Outcome: A national, standardised system that delivers measurable, repeatable, and safe outcomes across every engagement.
Clinical Governance
EMP's clinical governance system ensures safe, effective, and accountable healthcare delivery across all physiotherapy, assessment, and wellbeing programs.
Our governance model includes:
- Clinical Leadership: Oversight by senior allied health professionals with national scope.
- Evidence Based Practice: All interventions adhere to current research, professional standards, and scope of practice guidelines.
- Peer Review & Supervision: Regular peer consultation, mentoring, and outcome audits for quality assurance.
- Adverse Event Management: Defined pathways for reporting, investigation, and prevention of reoccurrence.
- Confidentiality & Data Protection: Compliance with Australian Privacy Principles and clinical recordkeeping legislation.
Outcome: Clinically sound, defensible care that meets both ethical and professional standards.
Governance Structure
EMP's governance model integrates corporate, clinical, and digital oversight under a single national framework.
Key components include:
- Board & Executive Oversight: Strategic direction, risk management, and compliance accountability.
- National Operations Committee: Coordinates delivery, performance, and business continuity.
- Clinical Governance Council: Oversees clinical quality, peer supervision, and professional development.
- Digital & Data Governance Committee: Ensures system integrity, privacy, cybersecurity, and accessibility compliance.
Each layer is supported by defined escalation pathways and reporting structures to ensure transparent decision making and continuous improvement.
Accreditation & Compliance
EMP Onsite's systems are aligned to, or in process of certification for, internationally recognised standards:
- ISO 9001:2015 - Quality Management Systems (planned completion Q2 2025)
- ISO 27001:2022 - Information Security Management (in progress, completion expected within 6 months)
- SOC 2 Type II - Security, Availability, and Confidentiality Controls (in progress, completion expected within 6 months)
- ISO 45001:2018 - Occupational Health & Safety Management (maintained compliance)
- Sedex - Ethical Compliance for Supply Chain Management
All EMP systems also comply with:
- Australian Privacy Principles (APP)
- Modern Slavery Act 2018 (Cth)
- Work Health and Safety Act 2011 (Cth)
- Safe Work Australia Codes of Practice
- ACSC Essential Eight Cybersecurity Framework
Outcome: Verified compliance and transparency across safety, privacy, and service delivery domains.
Ethical & Social Governance
EMP is committed to ethical, sustainable, and socially responsible business practices through its governance policies and frameworks.
Key initiatives include:
- Ethical Sourcing & Workforce Compliance Policy: Ensuring all employees and suppliers adhere to Australian labour laws, modern slavery standards, and fair work practices.
- Reconciliation Action Plan (RAP): Guided by Reconciliation Australia, embedding cultural awareness and Indigenous engagement into all operations.
- Diversity, Inclusion & Social Procurement Strategy: Driving equity, accessibility, and representation across the workforce and supply chain.
- Accessibility Action Plan: Ensuring inclusive physical and digital environments.
Outcome: A culture of integrity, respect, and social accountability that underpins every partnership.
Continuous Improvement & Audit
EMP's quality cycle drives measurable improvement through structured monitoring and review processes:
- Regular internal audits and client satisfaction reviews.
- KPI benchmarking via the EMP Dashboard.
- Corrective Action Registers and Root Cause Analysis for all incidents.
- Annual Management Reviews to evaluate outcomes and realign goals.
- External peer audits to ensure impartial quality evaluation.
Outcome: A self improving organisation that evolves alongside client needs and industry standards.
Summary
EMP Onsite's commitment to quality, governance, and accreditation ensures clients receive consistent, compliant, and clinically excellent service, backed by transparent data, strong leadership, and ongoing improvement.
We deliver certainty, accountability, and measurable value, every day, at every site.