Transport & Logistics
Linfox: Smarter Hiring, Safer Teams, Stronger Performance
Embedded onsite clinicians and data-driven workforce insights supporting more than 1,000 logistics workers across the employee lifecycle, from first day to final shift.
- Client
- Linfox
- Sector
- Transport & Logistics
- Coverage
- National
- Workforce supported
- 1,000+ logistics workers
Results at a Glance
Estimated impact across Linfox's supported operations.
30%+
Reduction in manual handling and strain injuries
8–10%
Increase in depot throughput
$1.5–3M
Saved annually through improved retention
$50M+
Total estimated annual value
The Challenge
Transport and logistics depends on strong, safe and sustainable frontline teams.
Linfox is one of Australia's largest privately owned logistics providers, moving freight for major retailers, manufacturers and resource companies around the clock. Its drivers, warehouse operators and depot teams carry out physically demanding work, often on shifts, often under time pressure.
Like the wider industry, Linfox faced a set of interlocking workforce risks: strain injuries in new starters still learning the job, an experienced workforce that is getting older, the cost of replacing skilled people who leave, and limited visibility of where risk was actually building up across sites.
Solving any one of these in isolation would only move the problem. Linfox needed a single, consistent model that supported workers across the whole employee lifecycle.
Source: Safe Work Australia, Key Work Health and Safety Statistics Australia 2025.
View data table
| Industry | Serious claims per million hours worked |
|---|---|
| Agriculture, forestry & fishing | 10.0 |
| Public administration & safety | 9.6 |
| Manufacturing | 9.4 |
| Health care & social assistance | 9.4 |
| Construction | 9.3 |
| Transport, postal & warehousing | 9.0 |
| All industries average | 6.8 |
Support Across the Employee Lifecycle
Five connected areas of support, from hiring to retirement, all informed by the same workforce data.
- Step 1
Smarter hiring
Onboarding, education and physical conditioning reduce strain injuries in new starters, reinforced by onsite manual task coaching.
- Step 2
Conditioning & prevention
Targeted programs maintain strength and function in physically demanding roles, reducing long-term claim risk.
- Step 3
Ageing workforce support
Longevity planning helps experienced workers stay strong, capable and motivated, extending their safe working life.
- Step 4
Return to work
Targeted reconditioning supports a safe, fast and sustainable return to physically demanding roles and reduces reinjury.
- Step 5
Workforce intelligence
Dashboards provide insights for rostering, task allocation and health investment decisions.
Workforce intelligence feeds back into hiring, conditioning and return-to-work planning, so the program keeps improving.
How It Works
A simple operating rhythm, repeated across sites.
- Assess, step 1
Map risk and opportunity
We assess health risks, injury data and workforce trends across logistics sites to understand where risk is concentrated and where the biggest gains lie.
- Deliver, step 2
Embed onsite clinicians
Our clinicians deliver onsite programs aligned with each site's operational and safety strategy, working alongside supervisors and frontline teams.
- Improve, step 3
Use insight to refine
Ongoing insights support continuous improvement in workforce health and risk mitigation, and show leaders exactly what the program is returning.
Proven Results at a National Scale
A 30%+ reduction in manual handling and strain injuries is estimated to deliver $6–8M in savings on workers' compensation and lost productivity. Improved shift coverage and return-to-work programs drive an 8–10% increase in depot throughput, contributing to a $35–45M productivity uplift.
A 2–5% reduction in absenteeism enhances workforce availability and reliability, valued at $2–5M, while keeping experienced workers in the business saves an estimated $1.5–3M each year on recruitment and retraining.
Together, these outcomes contribute more than $50 million in total estimated annual value.
Estimates modelled by EMP Onsite from program outcomes and industry cost benchmarks. Ranges are indicative and will vary by site and operating conditions.
View data table
| Source of value | Estimated annual value |
|---|---|
| Productivity uplift | $35M–$45M |
| Injury reduction | $6M–$8M |
| Lower absenteeism | $2M–$5M |
| Improved retention | $1.5M–$3M |
Why an Embedded Model Works
Clinicians who are part of the team see problems early and earn the trust to fix them.
EMP Onsite clinicians work on the depot floor, not in a clinic down the road. They know the tasks, the equipment and the people, which means early signs of strain are picked up in conversation rather than in a claim form.
Because every interaction is captured in EMP's reporting platform, site leaders and national safety teams share the same picture of risk and can direct investment where it will have the greatest effect.
- Faster access to care, with no travel or waiting lists
- Consistent national standards, applied locally
- Real-time data on injuries, risk and program uptake
Key Takeaways
- Workforce risk does not start or stop at injury. Supporting the whole lifecycle compounds the benefit.
- The largest returns came from productivity and availability, not just lower claims costs.
- Retaining experienced workers is a measurable safety and financial outcome.
- Shared workforce data aligns site leaders, safety teams and executives around the same priorities.
Ready to Transform Your Workplace Safety?
Talk to our team about a program tailored to your workplace. We'll show you how to reduce risk, lower claims costs, and build a stronger, safer workforce.